What I did

As the first service designer fully embedded in a policy team at the Ministry of Justice, I am exploring how design and policy can partner up to develop effective and impactful outcomes for the people, services, policies and the wider system.

I co-led an influential process of unpacking and synthesising qualitative and quantitative research (conducted over 2 years) to map out the Criminal Justice System and understand how it behaves and functions.

Mapping the system has allowed my team to view the system in its entirety, and really understand what the structural issues are within resettlement, rather than just the day to day patterns policy tends to focus their attention on. 

I champion my team to understand how policies impact people, to grasp the complexity of the system, and how to best untangle it to understand how things can improve to enable policies to have the desired impact. 

I challenge the use of language within the system (referring to people as people, not labels, eg: people in prison vs prisoners). 

Additionally, I prototype and test out ideas on a small scale before we implement anything more widely.